Skip to main content
Advertising

Originally published December 26, 2013 at 1:01 PM | Page modified December 27, 2013 at 2:16 AM

  • Share:
           
  • Comments (1)
  • Print

Delta to honor extremely cheap mistake fares

Some lucky fliers capitalized on a computer glitch Thursday and scored some really cheap flights on Delta Air Lines.


AP Airlines Writer

Most Popular Comments
Hide / Show comments
Delta won't lose a penny with this error. Quite sure they will sneak in some... MORE

advertising

NEW YORK —

Some lucky fliers capitalized on a computer glitch Thursday and scored some really cheap flights on Delta Air Lines.

From about 10 a.m. to noon ET, certain Delta fares on the airline's own website and other airfare booking sites were showing up incorrectly, offering some savvy bargain hunters incredible deals. A roundtrip flight between Cincinnati and Minneapolis for February was being sold for just $25.05 and a roundtrip between Cincinnati and Salt Lake City for $48.41. The correct price for both of those fares is more than $400.

Trebor Banstetter, a spokesman for the Atlanta-based airline, said the problem has been fixed but "Delta will honor any fares purchased at the incorrect price."

Jackie Fanelli, 27, learned about the super cheap fares from a friend's Facebook page. She attempted to purchase a $98 roundtrip first-class ticket from her home city of Baltimore to Honolulu on Priceline.com but the transaction didn't process before the deal was shut down.

"It was too good to be true," Fanelli said. "I try to go away every other year and this was not the year."

Delta's website was having lingering problems from the increased traffic Thursday afternoon.

"It looks like Delta's programmers had a little too much eggnog yesterday," joked George Hobica, founder of AirfareWatchDog.com, which promotes airfare sales.

It's likely that the airline tried to tweak its fares with a $10 or $20 system-wide change and a junior programmer made a mistake or two, he said.

"People just go wild. People have been bragging about booking six first-class tickets to Hawaii," Hobica said. "People hate the airlines so much that when this happens, they say: I'm going to get back at you for the time you broke my suitcase and didn't pay for it."

Other airlines have faced the same issue. In September United Airlines experienced an error in filing fares to its computer system. Many customers got tickets for $5 or $10, paying only the cost of the Sept. 11 security fee.

New Department of Transportation regulations, aimed at truth in advertising, require airlines to honor any mistake fares offered.

__

Scott Mayerowitz can be reached at http://twitter.com/GlobeTrotScott.



News where, when and how you want it

Email Icon

Get ready for 2015

Get ready for 2015

The Seattle Times 12-month wall calendar features hand-picked photos of life in the Pacific Northwest. Order while supplies last!

Advertising

Partner Video

Advertising


Advertising
The Seattle Times

The door is closed, but it's not locked.

Take a minute to subscribe and continue to enjoy The Seattle Times for as little as 99 cents a week.

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Subscriber login ►