Patrick Marshall answers your questions each Saturday about everything from recovering deleted files to the pros and cons of handheld technology.
First check on what kind of backups — full or incremental — are being made and whether images of the entire hard drive are being saved, writes Patrick Marshall. He also advises a user struggling with display problems on a new high-def laptop.
Creating disk image; animalware hangup; always installing.
Patrick Marshall addresses a few choice annoyances: prompts to change email services, suspicions that registering with donotcall.gov is generating unwanted calls, and a hassle in getting CDs to play on Windows Media Player.
Patrick Marshall provides advice on how to prevent other people who are using your PC from getting access to certain apps. He also provides tips on dealing with support-staff scammers and problems with a computer not going to sleep properly
The business-oriented social-networking service is safe, and while it can seem a little deceptive, it shouldn’t be difficult to cancel membership, Patrick Marshall writes. He advises another user on a wireless printer problem.
Passwords stored on a secure thumb drive sounds good, but thumb drives can be lost, writes Patrick Marshall. He also has advice on dealing with coding issues with WordPress and browsers.
A simple solution is to block emails from the source, writes Patrick Marshall. He also has advice on seeking an updated printer driver to use with a new operating system, and on getting rid of an unwanted plugin.
Patrick Marshall offers advice on email attachment risks, driver issues and processor speed in an equipment upgrade, and an iTunes problem in Windows 7.
Patrick Marshall offers some advice on digital security and password management, also touching on drive encryption, “kill switches” and biometrics. He also answers a reader’s question about multiple Wi-Fi connections shown on Windows 7.
Readers get answers to their questions about a variety of issues with personal technology, including the disposing of a hard drive, printer problems and trouble with a tablet.
Patrick Marshall answers personal-technology questions.