Patrick Marshall answers your questions each Saturday about everything from recovering deleted files to the pros and cons of handheld technology.
Opening a file sent from the failing laptop may be as simple as loading the right software, writes Patrick Marshall. He also offers advice on a pop-up problem that followed a scan for malware, and what could be failure of an external hard drive.
Patrick Marshall answers readers’ questions on personal technology.
Patrick Marshall answers a question about reducing the risk of opening attachments and following links, along with other reader inquiries about websites that fail to display, default email and how to find past columns on a certain topic.
Tech columnist Patrick Marshall gives tips on how to rid phone of an unwanted application.
Patrick Marshall offers advice on backup services and the pros and cons that come with them, and also answers a question about what may be a “trivial” issue or a malware problem.
Patrick Marshall offers further advice on Wi-Fi routers — upgrading to better antennas and a newer standard, and solving a frustrating problem with settings — and answers a question about Linux OS virus protection.
A recent column about Wi-Fi and routers prompts more questions about dealing with them. Plus an easy step-by-step process to safely reinstall Internet Explorer.
Solutions vary depending on the situation, writes Patrick Marshall, who offers how-to guidance and an approach for avoiding this frustrating predicament in the future.
Dyes can deteriorate relatively quickly on CDs and DVDs widely used for recording data, warns Patrick Marshall, but it’s hard to know exactly how many years they’re going to last.
Patrick Marshall helps readers with their personal-technology questions.
Columnist answers questions dealing with SkyDrive and Windows 8.1, and saving data from a 30-year-old computer.