Skip to main content
Advertising

Originally published June 25, 2014 at 11:01 AM | Page modified June 25, 2014 at 10:16 PM

  • Share:
           
  • Comments (0)
  • Print

Buy a vowel? Couple flown to Grenada, not Granada

A District of Columbia couple has sued British Airways, saying the airline ruined their vacation by booking them tickets to the Caribbean island of Grenada instead of Granada, Spain.


Associated Press

Reader Comments
Hide / Show comments
Bummer for them. Maybe the dentist should have Read the tickets closer. MORE

advertising

WASHINGTON —

A District of Columbia couple has sued British Airways, saying the airline ruined their vacation by booking them tickets to the Caribbean island of Grenada instead of Granada, Spain.

Edward Gamson and Lowell Canaday said in their lawsuit they wanted to travel from Washington to London and then to Granada, Spain. Gamson, a dentist who has an office in Maryland, said he explained his travel plans to a British Airways agent who made the reservation.

The lawsuit said the couple received an electronic ticket that referred to "Grenada" but didn't list the country, airport code or flight duration. The couple made it to London, but their connecting flight went to the Caribbean, not Spain. They didn't realize the mistake until they were airborne, the lawsuit said.

British Airways said in a statement Wednesday that it has been in regular contact with the couple and have offered extensive assistance. The couple declined an offer of new flights to Granada and the airline provided alternate complimentary flights and enough frequent flyer points for a future trip, the statement said.

Gamson said in a telephone interview that they discovered the mistake when they looked at a back-of-the-seat television monitor showing the plane headed west on a map. They then asked a member of the airline's crew what was going on.

"He said 'Spain? What are you talking about,'" Gamson said.

British Airways eventually got the couple, to Lisbon, Portugal, where Gamson had planned to attend a dental conference, Gamson said. But the couple never got to see Granada's palaces as planned. Gamson said the airline offered them several hundred dollars as well as a total of 100,000 miles, but he had used roughly 376,000 frequent flyer miles and a companion voucher to book his ticket and didn't think the offer was acceptable.

"It's minimal compared to what the real damages are," Gamson said.

The lawsuit was filed in Superior Court in Washington in March and asked for $34,000 in compensation plus court costs and other expenses. In early June, a judge denied a motion by the airline to dismiss the case.

The lawsuit said they weren't the only passengers misrouted. When they arrived in the Caribbean, a member of the ground crew told them that "the exact same situation" had happened the week before, the lawsuit said.

___

Follow Jessica Gresko on Twitter at http://twitter.com/jessicagresko



Want unlimited access to seattletimes.com? Subscribe now!

News where, when and how you want it

Email Icon


Advertising
The Seattle Times

The door is closed, but it's not locked.

Take a minute to subscribe and continue to enjoy The Seattle Times for as little as 99 cents a week.

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Subscriber login ►
The Seattle Times

To keep reading, you need a subscription upgrade.

We hope you have enjoyed your complimentary access. For unlimited seattletimes.com access, please upgrade your digital subscription.

Call customer service at 1.800.542.0820 for assistance with your upgrade or questions about your subscriber status.

The Seattle Times

To keep reading, you need a subscription.

We hope you have enjoyed your complimentary access. Subscribe now for unlimited access!

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited seattletimes.com content access is included with most subscriptions.

Activate Subscriber Account ►