Skip to main content

Originally published May 29, 2014 at 8:46 PM | Page modified May 29, 2014 at 8:49 PM

  • Share:
  • Comments (0)
  • Print

Pressure on VA secretary as he reports to Obama on Friday

Veterans Affairs Secretary Eric Shinseki told veterans group leaders he would announce new steps to hold VA employees accountable, including personnel changes and the option for veterans to seek private-sector care.

Tribune Washington Bureau

Inspector general’s key findings

• About 1,400 veterans were on an electronic waiting list in Phoenix and had appointments for care; an additional 1,700 veterans were waiting for an appointment but were not on the list, putting them “at risk of being forgotten or lost” in a convoluted scheduling process.

• A statistical sample of 226 veterans seeking health care at Phoenix VA facilities found that they waited an average 115 days for their first appointment, but records were falsified to show they had waited only an average 24 days. About one-fourth of those patients received some level of care during the interim, such as in the emergency room or at a walk-in clinic.

• Looking at other VA facilities, investigators concluded that inappropriate scheduling practices were a systemic problem nationwide.

• Investigators are still looking into claims that delayed care led to patient deaths.

• Recent audits found no evidence of secret waiting lists for VA patients in the Northwest.

The audits of medical centers and large clinics were conducted the week of May 12 by teams of VA employees from outside the region. Regional public-affairs officer Megan Crowley said audits of smaller outpatient clinics are expected to be finished by June 6.

The Associated Press and The Seattle Times

Reader Comments
Hide / Show comments
Obama will do something symbolic like fire Shinseki and all of his Obamatons will applaud, but it won't change the... MORE


WASHINGTON — Veterans Affairs Secretary Eric Shinseki called in leaders of veterans groups Thursday and pledged to keep VA hospitals open nights and weekends if necessary to set up speedy appointments for veterans whose long waits for medical care triggered a departmental crisis.

As bipartisan pressure mounted in Congress for his resignation, Shinseki said he would announce as soon as Friday new steps to hold VA employees accountable, including personnel changes and the option for veterans to seek private-sector care, according to participants at the hourlong meeting.

“I got the idea that there might be some heads that will roll,” said Garry Augustine, executive director of the Disabled American Veterans’ Washington office. “I think they realize the urgency.”

Shinseki’s fate could be determined by the preliminary findings of an audit he ordered of the VA health-care system, which he is expected to deliver to President Obama on Friday.

A report from the VA’s Office of Inspector General on Wednesday found systemic problems throughout the hospital network in scheduling veterans for medical care, including manipulating records to hide long waits for appointments.

The report also disclosed that the investigation had expanded to 42 sites, up from the 26 previously stated.

In Texas, meanwhile, Republican Sen. John Cornyn said he sent a letter to Obama calling for the FBI to lead the investigation into the accusations.

At the White House, spokesman Jay Carney stopped short of declaring Obama’s full confidence in Shinseki, a retired four-star Army general, saying the president has “made clear that he believes there ought to be accountability once we establish all the facts.”

The firestorm surrounding Shinseki heated up, as at least 100 members of Congress, including almost a dozen Senate Democrats, called for Shinseki to step down.

But House Speaker John Boehner, R-Ohio, and Minority Leader Nancy Pelosi, D-Calif., both said replacing Shinseki would not solve the core issue of unacceptable wait times and secret waiting lists at Department of Veterans Affairs health centers.

Boehner said: “The question I ask myself is, is him resigning going to get us to the bottom of the problem? Is it going to help us find out what’s really going on? And the answer I keep getting is no.”

Shinseki was getting support from some quarters. Stewart Hickey, national executive of AMVETS, the veterans service organization, pleaded with House Republicans that “cutting off the head of the monster” would not solve the problems veterans are facing.

Derek Bennett, chief of staff of the Iraq and Afghanistan Veterans of America, one of the veterans groups that met with the VA chief Thursday, said Shinseki “did not seem to me to be shaken by the recent drumbeat from both sides of the aisle for his resignation.”

But Bennett said the meeting “did nothing to restore confidence” in the secretary to fix the problems.

Cornyn, who met in Houston with about a dozen local veterans and leaders of veteran groups Thursday, said he wanted the FBI to investigate allegations by Texas VA employees that managers received bonuses after concealing wait times for appointments.

“When you hear the leadership at the VA are receiving bonuses only for cooking the books, to me that speaks of corruption,” Cornyn said.

Sen. Mark Warner, D-Va., said: “The controversy over Gen. Shinseki’s leadership has taken attention away from the real issue: the need for swift, decisive action to reform the VA, change its culture and ensure that we provide quality, timely services for our veterans.”

To that end, House Republicans readied legislation that would send veterans who have waited for care for 30 days or more to private physicians, at the VA’s expense.

Senate Democrats were drafting a far more complex bill. To alleviate the short-term crisis, it would allow veterans to get private care paid for by the VA, and use Defense Department health centers, Indian Health Services and federally licensed community health centers. Longer term, it would pay for 27 new VA facilities and advance a partnership between the VA and the National Health Service, offering medical students scholarships or loan forgiveness in exchange for five years of service at VA facilities, said Sen. Bernard Sanders, I-Vt., chairman of the Senate Veterans Affairs Committee.

“If there’s any silver lining in this horrendous situation, maybe the country will focus on the crisis of primary care throughout our health system,” he said.

Material from The New York Times is included in this report.

Four weeks for 99 cents of unlimited digital access to The Seattle Times. Try it now!

News where, when and how you want it

Email Icon

The Seattle Times

The door is closed, but it's not locked.

Take a minute to subscribe and continue to enjoy The Seattle Times for as little as 99 cents a week.

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited content access is included with most subscriptions.

Subscriber login ►
The Seattle Times

To keep reading, you need a subscription upgrade.

We hope you have enjoyed your complimentary access. For unlimited access, please upgrade your digital subscription.

Call customer service at 1.800.542.0820 for assistance with your upgrade or questions about your subscriber status.

The Seattle Times

To keep reading, you need a subscription.

We hope you have enjoyed your complimentary access. Subscribe now for unlimited access!

Subscription options ►

Already a subscriber?

We've got good news for you. Unlimited content access is included with most subscriptions.

Activate Subscriber Account ►