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Updated April 1, 2014 at 11:00 a.m.

Frequently Asked Questions about Digital Access


Digital access overview

Q: Why does The Seattle Times require a subscription for complete digital access?
A: The expenses associated with creating content and new products and distribution processes are significant, requiring new forms of revenue. The major shift is in valuing all of the content produced, not just the cost of print distribution. The impact will be limited access to content via digital platforms unless you have a subscription.

Historically, The Seattle Times charged only for distribution of printed content. Access to content via digital platforms was free. That model worked when the news and information world was limited to traditional media formats. Based on today's news ecology and consumer habits, driven by technology and demand, The Seattle Times is focusing on development of unique, quality, local content. We are also committed to distributing this valuable content on platforms that are relevant to you.

Q: What do you mean by "digital"?
A: "Digital" describes how subscribers access Seattle Times news and information content, through desktop and laptop computers, smartphones, tablets and other electronic devices.

Q: If I am already a home delivery subscriber, what do I need to do?
A: As a valued home delivery subscriber, your access to The Seattle Times digital offerings is unlimited. You will need to activate your access by creating a subscriber account, if you have not already done so. Get started here.

If you already have a subscriber account, simply log in when prompted on seattletimes.com. You may use this same login to comment on articles, manage newsletters and participate in forums on seattletimes.com.

Q: If I am already registered on seattletimes.com for newsletters, commenting and forums, will I have unlimited access to seattletimes.com?
A: Seattletimes.com requires a subscription for unlimited access. Your seattletimes.com registration is not a subscription. You can find our subscription options here.

If you are already a subscriber, you can simply use your subscriber login to comment on articles, manage newsletters (including e-Vantage) and participate in forums. Or you can link your existing seattletimes.com registration to your subscriber account. Get started here.

Q: If I do not have a subscription, can I still access seattletimes.com?
A: Yes. Seattletimes.com content will continue to be accessible for those without a subscription. Non-subscribers will be able to browse the home page and section fronts, entertainment listings, commenting, forums, photo galleries, videos and classifieds. Certain areas such as Jobs, Autos, Real Estate, Rentals, General Classifieds, and Paid Obituaries will also be accessible without a subscription. In addition, non-subscribers will have a limited number of articles they can view without being required to subscribe.

Q: If I currently subscribe, but don't want online access, will I be affected?
A: No. Digital access is part of all home delivery subscriptions. If you choose to take advantage of it at any point, it is available to you.

Q: If I am paying for access, will I still see ads on seattletimes.com?
A: Yes. Subscription revenue does not subsidize all of the operational costs associated with operating the largest newsroom in the region. Advertising revenue is necessary to continue to sustain the levels of service and quality journalism The Seattle Times provides.

Q: I currently subscribe and there are multiple people in my household. Do we all have unlimited digital access?
A: You may have a total of three accounts per subscription, each of which would have unlimited access. If your household members already created accounts on seattletimes.com to comment on articles, manage newsletters and participate in forums, they can simply link these to your subscriber account. Get started here.


Subscription options and prices

Q: What subscription options are available?
A: Several subscription offers are available to allow you to choose the type that best fits your needs. All print subscribers have full access to Seattle Times content on all of our digital platforms, including seattletimes.com, the digital Print Replica and our new smartphone and tablet Web apps. It does not include Kindle or Nook® e-reader editions.

There are several digital-only subscriptions available, as well. Our full digital bundle includes access to seattletimes.com, the digital Print Replica, and our smartphone and tablet Web apps.

You can find all our subscription options here.

Q: Do you have any group, corporate or educational discounts?
A: We do not offer group, corporate or educational discounts at this time.

Q: I'm an international user. How do I start a subscription?
A: To subscribe from outside of the U.S., please contact customer service at 1.855.413.1914 (mobile phones only outside of Canada and the U.S.) during business hours of 8 a.m. to 5 p.m. Pacific Standard Time, Monday through Friday; 7 a.m. to noon on weekends and holidays, or by email at customercare@seattletimes.com.

Q: Is access to seattletimes.com included as part of my Kindle or Nook® subscription?
A: Seattletimes.com access is not included as part of your Kindle or Nook® subscription. However, if you are a current home delivery, digital bundle or seattletimes.com only subscriber and your device has a browser with Internet access, you can access seattletimes.com with your current subscriber account. If you do not already have a subscriber account, create one here.

Q: I currently subscribe to The Seattle Times iPad app or Print Replica. Can I access seattletimes.com?
A: No. Current digital subscribers who only access our smartphone and tablet Web apps or our digital Print Replica will need to upgrade their subscriptions. To do so, please call customer service at 1.800.542.0820 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to seattletimes.com to comment on articles, manage newsletters (including e-Vantage) and participate in forums.


Subscriber login, profile, and subscription management

Q: I have to log in repeatedly to view articles on seattletimes.com. I've tried checking "Keep me logged in" at log in, but am still having problems staying logged in.
A: To remain logged in to seattletimes.com to view articles, your internet browser must have cookies enabled. To learn how to enable cookies on your browser, click here. If your browser privacy settings are set to "Never Remember History" (Firefox) or "Clear History when Firefox closes" (Firefox) or "InPrivate Browsing" (IE) or "Delete Browsing History on Exit" (IE), your cookies will be deleted each time you close the browser. You need to change these settings to preserve your login status for more than one browsing session.

If you are using an iOS device (iPad, iPhone, etc.), make sure the "Private browsing" Safari setting is turned OFF. To learn where to change this setting, click here.

To learn more about cookies and how we use cookies, refer to our Privacy Statement. If you are still having trouble staying logged in, please call customer service at 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).

Q: How do I change my email address or password
A: Log in to your profile on seattletimes.com. You can change your email and password information here.

Q: How do I retrieve my password?
A: From the login screen on seattletimes.com or our subscriber services site, click the "Forgot your password?" link. Then follow the steps on screen.

Q: How do I change my personal or public profile information?
A: Log in to your profile on seattletimes.com. You can change your email, password information and email preferences here.

Q: How do I manage my subscription?
A: Go to our subscriber services site to place a vacation hold, update your credit card information and more.

Q: I am having difficulty with my subscription and getting access. How do I get help?
A: Please use our online contact form or call us at 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).


Access via email newsletters, RSS, search engines, and social media

Q: I like to share articles from seattletimes.com with my friends and family on my social networks (Facebook, Twitter, LinkedIn, etc). If they don't have subscription, will they be able to access them?
A: Yes, non-subscribers will have a limited number of articles they can view without being required to subscribe, regardless of where they have accessed seattletimes.com content. If the content you've shared moves them past this limited number, they will have to subscribe for unlimited access.

Q: I receive newsletters and an RSS feed from The Seattle Times. Is my access to those restricted?
A: If you currently receive any newsletter or an RSS feed from The Seattle Times, you will continue to do so. If you click on the links included in those communications and are not a current subscriber, your use will count towards your limited access.

To sign up for a Seattle Times RSS feed, click here. If you'd like to receive a newsletter, click here.

Q: If I use a search engine to come to seattletimes.com, does this count towards my limited access?
A: Yes, non-subscribers will have a limited number of articles they can view without being required to subscribe, regardless of where they have accessed seattletimes.com content. If your use of search engine links moves you past this limited number, you will have to subscribe for unlimited access.


Commenting on articles on seattletimes.com

Q: As a Seattle Times subscriber, can I still be banned from commenting?
A: Yes, our Terms of Service apply to all users. You will still be able to access content, but violations of our Terms of Service will suspend your commenting activity.

Q: If I am already registered on seattletimes.com for newsletters, commenting and forums, will I have unlimited access to seattletimes.com?
A: Seattletimes.com requires a subscription for unlimited access. Your seattletimes.com registration is not a subscription. You can find our subscription options here

If you are already a subscriber, you can simply use your subscriber login to comment on articles, manage newsletters (including e-Vantage) and participate in forums. Or you can link your existing seattletimes.com registration to your subscriber account. Get started here.

Q: Where can I find answers to my additional questions about Reader Commenting?
A: You may find helpful information on our FAQ about Reader Commenting page.


Billing and payments for subscriptions

Q: How are digital subscriptions billed?
A: We accept major credit and debit cards (Visa, Master Card, American Express) or you can set up your subscription to deduct directly from your banking account. Digital-only subscriptions are automatically billed every four weeks.

Q: How are home delivery subscriptions billed?
A: New subscriptions are automatically renewed, and you will be charged in advance of each billing cycle unless you choose to cancel. We offer a variety of payment methods for home delivery subscriptions, including automatic billing by credit card or checking account.

Q: I have an issue with my bill. How do I take care of it?
A: For billing problems, please contact Customer Service at customercare@seattletimes.com or 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).

Q: I am not getting my bill. How do I fix this?
A: For billing problems, please contact Customer Service at customercare@seattletimes.com or 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).

Q: How do I cancel a subscription?
A: Please call Customer Service at 1.800.542.0820 (mobile phones only outside of the U.S. and Canada) to cancel a subscription.

Q: Can I get a refund for weeks for which I've already been billed?
A: Yes. If you cancel before your current renewal date, you will receive a refund for the portion of your subscription that was not used.


Home delivery issues and vacation holds

Q: How do I report a home delivery issue?
A: Go to our subscriber services site, and select "Report a delivery issue" under "My Account."

Q: How do I place my home delivery on vacation hold?
A: As a service for print subscribers, we can temporarily stop your print newspaper delivery. During this time your subscription continues. To place your home delivery subscripton on vacation hold, go to our subscriber services site, and select "Place a temporary hold" under "My Account."

You will continue to have full access to all our digital platforms, including seattletimes.com, smartphone and tablet Web apps and the digital Print Replica.

Q: When I go on vacation, can I put my digital subscription on hold?
A: Digital content is available anywhere there is an Internet connection, so we're not offering vacation suspensions for our digital products. When you put your print subscription on hold, your digital access will not be affected.


Getting help and submitting feedback

Q: How can I give you suggestions or feedback related to the functionality, usability or features of seattletimes.com?
A: We welcome your feedback about our digital products. Use our online contact form or call us at 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).

Q: I am having difficulty with my subscription and getting access. How do I get help?
A: Please use our online contact form or call us at 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).

Q: How do I send the newsroom my question or feedback about an article, a photo, or news coverage?
A: We welcome your questions and feedback about our news content. Please use our online contact form.

Q: How do I contact the newsroom with a news tip or story idea?
A: Send us a brief description via email or call us at 206.464.2204. You may also use our online contact form.

Q: I would like The Seattle Times to correct a published article. How do I do that?
A: The Seattle Times strives to make news reports fair and accurate. If you have a question or concern about our news coverage, please send us your comments via email or call us at 206.464.3310. If applicable, please include the Web address where we can find the article.


More information

Q: How do I get more information?
A: If you would like more information or have additional questions, please use our online contact form or contact Customer Service at customercare@seattletimes.com or 1.800.542.0820 (mobile phones only outside of the U.S. and Canada).

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