Tuesday, December 28, 2010

Passengers caught in perfect storm of airline inflexibility

Snow removal continues at John F. Kennedy International Airport in New York on Monday, Dec. 27, 2010. Hundreds of cold, hungry and tired air passengers spent the night at Kennedy, LaGuardia and Newark Liberty airports following a powerful East Coast blizzard. Officials said they were provided blankets and cots, but some travelers were not allowed to retrieve their checked luggage, leaving them with no extra clothing or toiletries.